Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you.
If the buyer faces any problem with the product, he/she will have the option to use the return policy as specified by the seller.
All products listed under a particular category may not have the same returns policy. Do refer to the respective product’s exact applicable return policy on the product page.
This Return Policy covers the buyer against ‘damaged’, ‘defective’ and ‘not as described’ products – for both, brand new and refurbished segments.
The return Policy is 7 days duration with possible return modes of Refund, replacement or exchange based on the product.
For all products, the policy on the product page shall prevail over the general returns policy.
Size exchange will be available under the “Lifestyle” category, i.e. Accessories.
The exchange and replacement will be subject to availability of the stock.
No Return Categories– Products in this category are not returnable due to their nature or other reasons.
For products which require installation, returns shall be eligible only when such products are installed by the seller’s authorized personnel.
In order to help you resolve issues with the product, the seller’s authorised personnel may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.
|
Category |
Conditions |
|---|---|
|
Correct Product |
IMEI/ name/ image/ brand/ serial number will be matched. |
|
Complete Product |
All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), as applicable, freebies and combos (if any) should be present. |
|
Unused Product |
The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a mobile/ laptop/ tablet, the device should be formatted and screen lock (pin, pattern or fingerprint) must be disabled. |
|
Undamaged Product |
The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes. |
|
Undamaged Packaging |
Product’s original packaging/ box should be undamaged. |
The damage conditions for the refurbished products shall be as provided on the product page.
The field executive will refuse to accept a return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
